Service BDC Call Center

Summary: Laura Buick-GMC is looking for the best and brightest to become part of our winning
organization! The Service BDC Agent is responsible for following up with service customers and
fielding calls for the Service Department.

Reports To: Service Manager

Hours: M-F Hours will vary

Responsibilities

• Respond promptly and professionally to all inbound internet lead activity via phone and email with a focus on minimizing lead response times
• Respond promptly professionally to voicemail and email messages
• Complete prescribed follow-up process pertaining to prospects with an emphasis on appointment setting
• Stay current with all GM product training, build value and sell customers on features, benefits, and value of purchase
• Add and update client records ensuring that all service customers’ records are current
• Maintain constant communication with the Service Writers, to ensure that appointments are properly prepared for
• Follow up with customers to ensure satisfaction, cultivate sales referrals, and solicit service
• Set and achieve targeted performance goals
• Remain fully compliant with Company HR Training
• Other duties as assigned by management

Qualifications

• Excellent customer service and communication skills
• High school diploma or GED required
• One year of relevant experience preferred
• Excellent telephone skills
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment

Laura Automotive Group has 40 plus years of experience in the automotive industry, owning and
operating dealerships in Illinois and Missouri. We are a team committed to providing value, quality,
and excellence in sales and service. We treat the needs of each customer with paramount concern.
We know our customers have high expectations, and as a car dealer, we enjoy the challenge of
meeting and exceeding those standards each and every time.

Laura Automotive Group is always looking for talented, self-motivated individuals to join our team.
If you think you are ready to be a part of an exciting team, then we encourage you to continue with
this applicant friendly, online job application!

Laura Automotive Group is an Equal Opportunity Employer that recruits and hires qualified
candidates without regard to race, religion, sex, sexual orientation, gender identity, age,
national origin, ancestry, citizenship, disability, or veteran status.

• Paid Time-Off
• Paid Holidays
• Company 401(K)
• Health Insurance
• Optional Aflac
• Family-owned Business
• Hires from within